鑑賞期定義

Q：只要在七天鑑賞期內就都可以退貨嗎?
A：根據消費者保護法之規定，您享有商品到貨七天鑑賞期隨時解約退貨之權益，但提醒您注意，鑑賞不代表試用，商品退貨時必須回復原狀，亦即必須回復至您收到商品時的原始狀態 (包含主機、附件、內外包裝、隨機文件、贈品等）。
此外，下列情形可能影響您的退貨權限：
(1)行政院消保處近日預告「通訊交易解除權合理例外情事適用準則」草案，七天鑑賞期例外情事有六大類商品或服務，包括易腐敗、保存期短或解約（退貨）時即將逾期；客製化商品或服務；報紙期刊或雜誌；消費者已啟封的影音商品或電腦軟體；無形的數位商品或應用程式，一經提供即完成線上服務；已拆封的個人衛生用品。
(2)其他逾越檢查之必要或可歸責於您之事由，致商品有毀損、滅失或變更者。

Q：請問已過了鑑賞期，才發現我的商品有問題，該怎麼辦?

A：由於您已超過鑑賞期的退換貨時效，故該商品僅提供維修服務，若造成您的不便，敬請見諒。維修品必須由您主動寄回，待維修人員檢測後會進行報價，您同意報價後才會進行維修服務。

請您至網頁下方的「連絡我們」中留言，或是直接來電洽詢維修事宜，客服人員將會在1-2個工作天內(不含週六日及國定假日)儘速以mail或電話方式回覆您。

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