常見問題

Q1、訂購當時至付款網頁後一片空白，請問是否訂購成功？
不一定成功，請至本站「顧客中心」的「查訂單」功能，再確認購物資料，或是來信「訂單確認客服信箱」提供訂購姓名和E-mail再確認一下。

Q2、請問可以到店面看貨購買嗎？可以親自取貨嗎？
因為PChome線上購物為網路購物網站，沒有實體商店可以提供客戶現場購買付款和親自取貨。

Q3、為什麼要訂購的商品，卻無法進入訂購頁面？
當您訂購時，卻發現無法進入訂購頁面，或頁面顯示本館的首頁畫面，即表示該項商品因廠商促銷活動已結束，商品不再提供訂購了，建議您可以重新整理瀏覽器確認一下或是考量選購其它商品！

Q4、今天訂購資訊商品可以明天到貨嗎？
除了24h購物專區外，一般商品尚無法完全指定隔天送達。本站與供貨商簽定約須1-3個工作天的訂單作業時間安排寄送，由於配合供貨商整裝的流程，大致寄送時間請詳見各商品網頁說明。

Q5、可以寄送海外或離島嗎？
配送範圍限台灣本島、離島地區(不含海外)。若需海外訂購及運送至海外，請至PChome全球購物選購；全球購物請參考：購物說明

Q6、貴站商品頁上的價格是否含稅免運費開發票的價格？
除網頁另有標示外，一般是不需另外支付運費或是其它費用。

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